Customer Service Chatbot

Four Seasons
Regent Hotel
Concierge Chatbot

Have you been wanting to show your customers all the services that you provide? Or wanting to gather big data on your customer’s preferences? We understand that more than 80% of questions asked by customers are repetitive and the answers to each question are similar. Our concierge chatbot aims to accomplish all major customer service requests to increase your customers’ experience and drive efficiency for your hotel.  Zumata’s AI powered concierge customer service chatbot provides your customers with your hotel information, directions to nearby attractions and handles customer service requests which allow you to better understand your customers.

Chatbot Capabilities and Features

Provides Information

Easily access information about hotel services and facilities ie. pool, gym, dining. Provide guests suggestions about top city attractions for a better stay.

Understand Your Customers

Find out what customers are most interested in and get feedback through a rating and reviews system.

Concierge Services

No need for 24/7 front desk support -- chatbot allows users to make spa, taxi, and room reservations, request wake up calls, bed and bath extras, and room service, call for room service, and so much more.


Better navigate around the city and get directions to local restaurants, shopping areas, airport and attractions. Heading back? The Concierge Chatbot also maps your way back to the hotel!

Cross Sell and Upsell

Notify hotel guests about restaurant deals, transportation and spa packages, or special event deals.


Better informed customers about hotel services and increased hotel efficiency creates an improved guest experience. No download of app required and information at your fingertips.

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More Business Use Cases

Customer Service Chatbots hold huge potential to automate customer service interaction processes across any industry. They suit your business needs for any purpose, task and platform. 

AI Chatbot

Flight Quotation Chatbot

Our Holiday Tours Flight Ticketing Chatbot has drastically decreased the time required to book a flight in comparison to using travel consultants. By delivering numerous options to customers based on their price, layover, and airline preferences, users are able to request an email of their favorite options, helping them find the right flights to purchase.

AI Chatbot

Travel Insurance Chatbot

Otherwise known as “Jiffy Jane,” this chatbot can assist your customers in buying a travel insurance plan in a jiffy. Zumata’s AI powered chatbot can inform users of different travel plans and promotions, helping customers choose the right plan for them. Chatbots save you money and your customers’ time while waiting for workers to pick up calls.

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Vacation Package Chatbot

Ready to Tour Chatbot handles the browsing and purchase process and takes care of your customers' enquiries throughout their trip. Let your customers access their itinerary on the go and receive information on weather, currency, recommended events and attractions in the vicinity and more.

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Wealth Management Chatbot

Besides answering inquiries on current stock prices and displaying market news. The financial Assistant Chatbot can expand to help your users check their account balances and even complete transactions. Our chatbots abide to high levels of security compliance so your customers can feel secure.

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Credit Card Advisor Chatbot

With so many credit cards available, your customers are being spoilt for choice. Let the Credit Card Advisor Chatbot take over as your sales representative. Recommend cards which suit users' needs best, based on area of spending, income, rewards and more to convert them into your loyal card user.

AI Chatbot

Personal Shopper Chatbot

Help your customers through the discovery state of browsing products. make personalized recommendations that suit your style, size, budget and complete their payment within the same conversation. Give your consumers a seamless shopping experience and grow your sales.

Customize Your Chatbot

Any task across any industry,
all within a single chat.
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